Legal
Terms & Conditions
These are the terms that apply when you use CollabSafe to find collaborators, agree offers and pay for work. Please read them alongside our payment disputes and refunds policy.
1. About these terms
These terms apply to everyone who creates an account on CollabSafe, whether as a creator or as a brand. By creating an account you agree to them.
We may update these terms as the platform changes. Where a change materially affects how deals or payments work, we will let account holders know.
2. Accounts and eligibility
You must provide accurate information about yourself or the organisation you work for, keep your login details secure and be responsible for activity on your account.
You may only act for another person or company where you have permission to do so, and you must not create an account impersonating someone else.
3. What CollabSafe does
CollabSafe is a marketplace. We provide the tools for discovery, messaging, offers, deals and payment. We are not a party to the collaboration itself, we do not employ creators and we do not produce the content that is agreed between users.
The commercial terms of a collaboration — deliverables, usage rights, timelines and price — are the terms the two sides accept in the app.
4. Offers and deals
An offer becomes binding between the two sides when it is accepted in the app. Counter-offers replace the previous version; the accepted version is the one that applies.
Both sides are expected to deliver what the accepted offer describes: creators to produce and publish the agreed deliverables, brands to review within the agreed window and pay the agreed amount.
5. Payments and fees
Payments are processed by our payment provider. Card details are handled by that provider and never stored by CollabSafe.
A platform fee may be deducted from the deal amount. The fee that applies to a deal is shown before payment is made.
Payouts are released to the creator after the deal is marked complete, subject to the dispute process below.
6. Acceptable use
Do not use CollabSafe to post unlawful, misleading, hateful or infringing content, to spam other users, to arrange payment off-platform in order to avoid fees or protections, or to misrepresent audience size or performance.
We may suspend or remove accounts, campaigns, messages or reviews that breach these terms.
7. Content and rights
You keep ownership of the content you upload. You grant CollabSafe a licence to display it in the app for the purpose of running the marketplace — for example showing portfolio media on your profile.
Usage rights for campaign deliverables are whatever the accepted offer states. If the offer does not state them, no additional rights are granted beyond the agreed publication.
8. Reviews and reporting
Reviews may only be left after a completed deal and must reflect a genuine experience. Reports of profiles, campaigns, messages, deals or reviews are reviewed by our team.
9. Liability
CollabSafe is provided as-is. We are not liable for the performance of a brand or creator, for content published as part of a collaboration, or for indirect losses such as lost profits or lost opportunities.
Nothing in these terms limits liability where the law does not allow it to be limited.
10. Ending your account
You can stop using CollabSafe at any time. Deals already in progress, and payments already made, continue to be governed by these terms until they are resolved.
11. Contact
Questions about these terms, or about a specific deal, can be raised from the deal itself or by contacting the CollabSafe team through the app.